Privacy Policy

Last Updated: 12/30/2025

This Privacy Policy provides an overview of the personal information Alliance Cigar("Alliance Cigar", "we", "our", or "us") collects, how we use the information, with whom we share it, and the choices you have in connection with this.

APPLICABILITY

This Privacy Policy applies to our website at www.alliancecigar.com(the "Website"), any online services, software, or apps which are owned and operated by us, your communtions with us, and any in-person interactions (collectively, the "Services").

INFORMATION COLLECTION AND USE

Through your use of our Services, we collect personal information from you directly and automatically and such information affects your rights, responsibilities and obligations and gobern your use of the Services as further outlined below.

A. Information Collected From You

We collect personal information from you when you:

• Apply for employment: When you apply for employment, we will collect information as set forth in our Application Notice.
• Contact us: When you contact us or chat with us through the chat function on our website, we collect from you your personal identifiers (name, email address, and company you work with) and any other information you choose to include in your correspondence. We use this personal information to respond to your questions or inquiries, assist your purchasing decisiions, troubleshoot where necessary, and address any issues you may have.
• Sign up for our newsletter: When you subscribe to our newsletter, we collect, from you, your personal identifiers (name and email address). We use this information to send you the requested newsletter content. You may unsubscribe at any time by clicking the “unsubscribe” link included within each email we send to you. However, we will continue to send you service-related messages. We, through our service provider, use tracking pixels to determine whether you open emails, the time of opening, information about the device you use (including IP address), whether you interacted with the email, the topic of the email, whether it was delivered, sender and recipient addresses. We use this information to:
  
  • (1) measure the effectiveness of our communications and make them more attractive, particularly by improving email subject lines;
  • (2) limit the frequency of sending, ensuring emails continue to reach their recipients;
  • (3) detect and analyze suspected fraud;
  • (4) personalize communications based on your interest in received emails and interaction with them. This personalization includes: adapting message content / adjusting sending frequency or communication channel / optimizing campaigns based on reactions (e.g., adjusting email subject lines); and
  • (5) offer tailored content or advertisements on other websites, applications, or communication channels.
• You can avoid downloading the pixel by rejecting the download of images in the email. You may opt-out of receiving marketing emails from us by clicking the “unsubscribe” link provided with each email. Please note that we will continue to send you emails necessary to the Website or any assistance you request.
• Create an account: To create an account, we collect from you your personal identifiers (name, physical address, email address, and telephone number), professional or educational information (company you work for, business address, business phone number), commercial information (sales tax license, tabacco license, and, where applicable, a distributors license), and a selected password (that is saved in a hashed form and we do not have access to in cleartext). We use this personal information to verify your age as required by applicable law to sell you tobacco products, create and manage your account, comply with our legal obligations, enroll you into the rewards program, and to provide access to certain features of our Website. You are solely responsible for providing the correct registration information and for updating and maintaining it. If you elect to, we will also use this personal information to send you our email newsletters containing exclusive deals and promotions we feel may be of interest to you. Please see “Sign up for our newsletter” above for information on how to unsubscribe.
• Make a purchase: When you make a purchase, we will collect from you your personal identifiers (name, email address, physical address) and sensitive finaancial information (debit or credit card number, expiration date, and CVV). We use this personal information to process your purchase and to manage and fulfill your purchase. If you checkout as a guest, we will also collect from you your date of birth as required by applicable law to sell you tobacco products. We will also use your email address to send you emails regarding order confirmations, your payment for those products, and the shipping of the products. When you make a purchase, we also collect and maintain commercial information about you, such as products purchased, obtained, or considered, and purchasing and consuming tendencies.
• Make a return To make a return, we collect from you your personal identifiers (name, email address, telephone number, and shipping address). We use this personal information to manage your return and refund.
• Request a catalog: If you request a catalog, we collect from you your personal identifiers (name, physical address, email address) to fulfill your request and mail the catalog to you. If you elect to, we will also use this personal information to send you exclusive deals and promotions we feel may be of interest to you. You may unsubscribe at any time by clicking the unsubscribe link in each email.
• Start a purchase and abandoned cart: If you leave unpurchased items in your cart, we will also use your personal identifiers (email address and mobile telephone number) to send you reminders about the item(s) in your cart. We also use a provider that can send reminder emails to consumers who did not finish typing their email address via predictive cookies. If you do not complete your purchase, we will also use this personal information to send you abandoned cart emails. In addition to the emails, Alliance Cigar may use cookies to collect information regarding abandoned shopping carts. A cart is considered abandoned after one hour of inactivity/lack of purchase. Once the timer has expired, and if you have consented to being sent commercial text messages, an SMS message will be sent as a reminder. Please see the section below on how to unsubscribe from SMS messages.
• Sign up to receive text messages/SMS message: If you choose to sign up to receive SMS messages from us and our agents, we collect from you, your personal identifiers (name and telephone number) to contact you with your requested information and updates about Alliance Cigar at the phone number you provided, including by autodialed text messages even if your number is listed on a state or federal Do Not Call list. The messages may be sent to you earlier and/or later than the time restrictions set by state or federal law. Consent to receive texts is not a condition of purchasing any goods or services. You may opt-out at any time by replying “STOP” or texting “HELP” to get assistance to the number sending the message. After replying STOP, you may receive additional communications confirming that your request has been received and processed, and you may continue to receive text messages for a short period while Alliance Cigar processes your request. Standard message and data rates may apply. Message frequency may vary based on the texting program. You agree to update Alliance Cigar if you discontinue use of that telephone number or obtain a different number.

Alliance Cigar may also use the personal information collected for the above purposes to comply with the law and for other limited circumstances as described in HOW WE SHARE YOUR INFORMATION.

B. Information Collected From Third-Party Sources

We collect personal information from the following third-party sources:

• In order to adhere to FDA regulations and for the safety of our customers we do not sell to anyone under the age of twenty-one (21) years old. We use a third-party provider to verify that you are twenty-one (21) years old and over. In doing so, we receive confirmation of the personal identifiers(name, date of birth) you have provided to us.
• We use a third-party vendor to verify the legitimacy of purchases and for retail fraud investigative purposes. In doing so, we may receive your personal identifiers (name, physical address, date of birth) and protected classifications (criminal history) to facilitate the verification and/or investigation.
• We purchase, collect, and use your personal identifiers (name, physical address, and email address) and internet or other electronic activity (IP address and device information) through marketing leads to market to prospective users, identify user trends, develop insights in efforts to improve our existing products and services, and assist in developing new products or services.

C. Information Collected From Cookies

Interact with the Website. In addition to the personal information you provide directly to us, we also collect information from you automatically as you use our Website via cookies, web beacons, pixels, or similar tracking technologies. This includes, but is not limited to, the following: internet or other electronic network activity information.

We use essential, performance, marketing, and analytics cookies to collect your usage, device, and location information when you interact with the Website. This includes information like Internet Protocol address (e.g. IP address), location, device type, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. We use this information to: (i) track you within the Website; (ii) enhance user experience; (iii) conduct analytics to improve the Website; (iv) prevent fraudulent use of the Website; (v) diagnose and repair Website errors, and, in cases of abuse, track and mitigate the abuse; and (vi) capture and aggregate viewing and engagement metrics.

Particular thrid-party cookies to note on our Website include Google Analytics.

Google Analytics. We use Google Analytics to collect information on your use of the Website for its improvement. To collect this information, Google Analytics installs cookies on your browser or reads cookies that are already there (for more information about how Google collects and uses the information see here). Google Analytics also receives information about you from applications you have downloaded or services that you use that partner with Google. Google's ability to use and share information collected by Google Analytics about your visits to our Websites or to another application which partners with Google is restricted by the Google Analytics Terms of Use and Privacy Notice. To prevent your data from being used by Google Analytics, you can download the Google Analytics opt-out browser add-on, which can be accessed here, adjust your Ad Settings or change settings in your Google My Activity if you are signed into your Google Account. Disclosure of personal information for some of the ways Google uses it may be deemed a sale or sharing or disclosure for targeted advertising under some state data privacy laws.

Aggregate data.We aggregate the data we collect for benchmarking purposes, advertising, and internal analytics. We maintain and use this data in deidentified form. We will not attempt to reidentify the data unless it is necessary to determine whether our deidentification processes satisfy applicable data protection laws.

How Long Personal Information is Retained

Unless otherwise stated in this Privacy Notice, we retain your personal information as long as reasonably necessary to retain it for the purpose for which it was collected or until we receive a valid request to delete the information, in which case we will delete or anonymize the information within 30 days after receiving the request (unless there is a reason to retain the information for longer as explained below). This includes maintaining a user account with us (if applicable) or until the information is no longer needed for a service provider or contractor's operational purpose(s).

We use the following criteria to determine whether it remains reasonably necessary to retain your personal information for such purposes or a service provider or contractor's operational purpose(s): (i) whether there is a retention period required by statute or regulations; (ii) the existence of actual or threatened or reasonably anticipated litigation for which we are required to preserve the information; (iii) the statutes of limitations for potential legal claims; and (iv) generally accepted best practices in our industry, including in relation to the safety and security of our properties and assets. When we determine that it is no longer reasonably necessary to retain your personal information based on the above criteria, we will delete or anonymize your personal information.

Alliance Cigar will also use the personal information we collect as described in this section to comply with the law, to efficiently maintain our business, and for other limited circumstances as described in the section below.

HOW WE SHARE YOUR INFORMATION

Alliance Cigar will share the personal information identified in this Privacy Policy in the following instances:

• Within Alliance Cigar: We may share your personal information among our affiliated entities to provide Alliance Cigar assistance in providing the functions and capabilities of the Website. Access to your personal information is limited to those on a need-to-know basis. We may also share your personal information with Alliance Cigar affiliates and subsidiaries for marketing purposes. To opt-out of sharing for marketing purposes, please visit Do Not Sell My Personal Information [click website footer “Do Not Sell My Personal Information”].
• In the event of a corporate reorganization. In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, acquisition, sale, joint venture, assignment, consolidation, transfer, change of control, or other disposition of all or any portion of our business, assets or stock, including without limitation liquidation and/or bankruptcy, we would share personal information with third parties, including the buyer or target (and their agents and advisors) for the purpose of facilitating and completing the transaction. We will also share personal information with third parties if we undergo bankruptcy or liquidation, in the course of such proceedings.
• For legal purposes. We share personal information where we are legally required to do so, such as in response to court orders, subpoenas, governmental/regulatory bodies, law enforcement or legal process, including for national security purposes. We may share your information with our legal advisors or auditors to establish, protect, or exercise our legal rights or as required to enforce our terms of service or other contracts or to defend against legal claims or demands. We also share this information with third parties as necessary to: detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person; to comply with the requirements of any applicable law; or to comply with our legal obligations.
• With your consent. Apart from the reasons identified above, we may request your permission to share your personal information for a specific purpose. We will notify you and request your consent before you provide the personal information or before the personal information you have already provided is shared for such purpose. You may revoke your consent at any time and may do so by contacting us via email at privacy-opt-out@alliancecigar.com
• With service providers: We have disclosed your personal information to service providers that assist us in providing the Website. These service providers assist us with the following: information technology (“IT”) support; website hosting; data analysis; customer relationship management; email delivery; marketing; and similar services. We have disclosed your internet or other electronic network activity information collected by cookies to our IT support team to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to identify and repair the Website. We have disclosed your internet or other electronic network activity information collected by cookies to our IT support team to update, improve, and maintain the Website.
• For a sale: Alliance Cigar uses certain analytics and advertising cookies on its Website. These cookies collect your internet and other electronic network activity information and share it with the data analytics and advertising partners that provide them. This use of your personal information may be considered a sale or sharing under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. To opt-out of these cookies, visit our cookie management platform.
• Alliance Cigar shares your identifiers with its subsidiaries and affiliates for marketing purposes. You can opt-out of this sharing by visiting Do Not Sell My Personal Information [click website footer “Do Not Sell My Personal Information”].

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

YOUR INFORMATION CHOICES

You have the following choices with respect to your personal information:

• Correct or View Your Information. You may access your account to correct or view certain personal information you have provided to us.
• Opt Out of Google Analytics. To prevent your personal information from being used by Google Analytics, you may opt out here: here.
• Opt Out of Advertising Cookies. All session cookies are temporary and expire after you close your web browser. Persistent cookies can be removed by following your web browser’s directions. To find out how to see what cookies have been set on your computer or device, and how to reject and delete the cookies, please visit: https://www.aboutcookies.org/. Please note that each web browser is different. To find information relating to your browser, visit the browser developer's website and mobile application. If you reset your web browser to refuse all cookies or to indicate when a cookie is being sent, some features of our website may not function properly. If you choose to opt out, we will place an "opt-out cookie" on your device. The "opt-out cookie" is browser specific and device specific and only lasts until cookies are cleared from your browser or device. The opt-out cookie will not work for essential cookies. If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return and update your preferences. By clicking on the “Opt-Out” links below, you will be directed to the respective third-party website where your computer will be scanned to determine who maintains cookies on you. At that time, you can either choose to opt out of all targeted advertising or you can choose to opt out of targeted advertising by selecting individual companies who maintain a cookie on your machine.
  • Network Advertising Initiative (NAI) Opt-Out: https://thenai.org/glossary/opt-out-mechanism/
  • Digital Advertising Alliance (DAA) Opt-Out: https://optout.aboutads.info/
  • European Union (EU) /European Economic Area (EEA) Opt-Out: http://www.youronlinechoices.eu
  • In general, you can also disable cookies by setting your browser to refuse cookies or indicate when a cookie is being sent.

If the browser or extension that you (or your authorized agent) are using supports Global Privacy Control (GPC) (see here for more information), you may utilize the GPC opt out preference signal to instruct us to not sell or share any of your personal information collected online. The GPC opt out preference signal will apply to the device, platform, or browser in which you utilize it. You can utilize the opt out preference signal by turning on the signal in your device, platform, or browser settings. Please note that you must opt out of each device and each browser.

NEVADA RESIDENTS

If you are a consumer in the State of Nevada, you may request to opt-out of the current or future sale of your personal information. We do not currently sell any of your personal information under Nevada law, nor do we plan to do so in the future. However, you can submit a request to opt-out of future sales by contacting us at privacy-opt-out@alliancecigar.com. Please include “Opt-Out Request Under Nevada Law” in the subject line of your message.

CALIFORNIA RESIDENTS

The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA) grants certain rights to California residents. If our processing of your personal information is subject to the CCPA/CPRA, please see our California Privacy Rights page.

DO NOT TRACK

We do not respond to Do Not Track requests. Do Not Track is a preference you can set in your web browser to inform websites and mobile applications that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

INFORMATION SECURITY

We implement and maintain appropriate technical and organizational security measures, such as monitoring and protection, access controls, firewalls, and encryption (i.e., SSL and HTTPS) to protect the personal information that we collect and maintain from unauthorized access, destruction, use, modification, or disclosure. However, no security measure or modality of data transmission is 100% secure, and we are unable to guarantee the absolute security of the personal information we have collected from you.

AGE RESTRICTION

The Services are not intended for individuals under the age of twenty-one (21). If we learn we have collected or received personal information from an individual under twenty-one (21) years of age, we will delete that information. If you believe we might have any information from an individual under twenty-one (21) years of age, please contact us at privacy-opt-out@alliancecigar.com

CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy in our sole discretion at any time. If we do, we will post the changes to this page and will indicate the date the changes go into effect. We encourage you to review our Privacy Policy to stay informed. If we make changes that materially affect your privacy rights, we will notify you by prominent posting on our Websites and/or via email, and obtain, or allow you to withdraw, your consent, if required.